The Impact of COVID-19 on Consumer Behaviour and How Business Mitigates it: Indonesian Small to Medium Business Owners’ Perspective – An Explorative Study

SAROSO, HARDIJANTO; DWIDIENAWATI, DIENA; TJAHJANA, DAVID; GANDASARI, DYAH; FAISAL, M

doi:10.22068/ijiepr.33.3.9

Volume 33, Issue 3 (IJIEPR 2022) IJIEPR 2022, 33(3): 1-10 | Back to browse issues page

‎ 10.22068/ijiepr.33.3.9

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SAROSO H, DWIDIENAWATI D, TJAHJANA D, GANDASARI D, FAISAL M. The Impact of COVID-19 on Consumer Behaviour and How Business Mitigates it: Indonesian Small to Medium Business Owners’ Perspective – An Explorative Study. IJIEPR 2022; 33 (3) :1-10
URL: http://ijiepr.iust.ac.ir/article-1-1480-en.html

The Impact of COVID-19 on Consumer Behaviour and How Business Mitigates it: Indonesian Small to Medium Business Owners’ Perspective – An Explorative Study

HARDIJANTO SAROSO

¹, DIENA DWIDIENAWATI²

, DAVID TJAHJANA³

, DYAH GANDASARI⁴

, M FAISAL⁵

1- 1Binus Business School, BINA NUSANTARA UNIVERSITY, Indonesia , hardijanto.saroso@binus.edu
2- Binus Business School, BINA NUSANTARA UNIVERSITY, Indonesia
3- 3Information System Department, UNIVERSITAS MULTIMEDIA NUSANTARA, Indonesia
4- 4Department of Animal Husbandry, BOGOR AGRICULTURAL DEVELOPMENT POLYTECHNIC
5- 5School of Business, INSTITUT PERTANIAN BOGOR, Indonesia

Abstract: (1858 Views)

This research paper aims to examine the impact of the COVID-19 pandemic on consumer behaviour and the strategic adjustment implemented by small to medium-size businesses. Consumer behaviour has been altered. It has made organizations react to survive. To understand emerging consumer behaviour, and how organizations mitigate the changes in the environment, a qualitative study on small to medium size business owners was conducted in October-November 2020. An intensive 60-minute, semi-structured interview was conducted with 23 business owners in Jakarta and its surrounding cities. The findings revealed that there are positive and negative impacts of the COVID-19 pandemic on business depending on the industry type. The type of industry also influenced the scale of the effect. Regardless of the impact, most business owners were optimistic about their businesses surviving. Consumer behaviour changed to involving less human interaction, for example going online, and people became more cost-conscious. Business owners mitigated the change with a change in the type of products offered, offering promotions or price reductions and online access. From the business owners' perspective, some of the new behaviour will remain after the pandemic, whilst others will revert to the old behaviour. Those that offer convenience and simplicity will stay.

Keywords: Business mitigation, Consumer Behaviour, COVID-19, Crisis, SME

Full-Text [PDF 322 kb] (956 Downloads)

Type of Study: Research | Subject: Operations Research
Received: 2022/04/18 | Accepted: 2022/06/7 | Published: 2022/09/9