Showing 9 results for Knowledge Management
P. Akhavan, M. Fathian, M. Jafari ,
Volume 18, Issue 3 (11-2007)
Abstract
Abstract: Nowadays knowledge is recognized as an important enabler for competitive advantages and many companies are beginning to establish knowledge management systems. Within the last few years many organizations tried to design a suitable knowledge management system and many of them were successful. This paper is to discover critical success factors (CSF) of knowledge management (KM) and their relationships in an effective way. A qualitative case study technique has been used in this paper for data collection and analysis. In this way, grounded theory (GT) research approach has been selected .The collected data are categorized and analyzed through specific stages of GT. A semantic network has been developed by categorized data showing the relationships between the extracted CSFs and finally a theory has been emerged. The semantic network and the emerged theory show the roadmap of success in KM area for the organizations.
A. Aghaie,
Volume 20, Issue 1 (5-2009)
Abstract
Modern business organizations have appreciated the significance of having competitive advantage through the delivery of continuous improvement towards the customers, and being knowledge-oriented. Indisputably, Knowledge Management (KM) plays a key role in the success of Customer Relationship Management (CRM). In this regard, Customer Knowledge Management (CKM) is a newly developed concept that deals with knowledge from customers rather than knowledge about customers. However, little research has been done on the application of CKM in e-business. In this paper, after an overview of the literature, an application of CKM in Customer Lifetime Value (CLV) measurement is studied in an e-retailer case where Corporate Image and Reputation are taken into consideration.
Peyman Akhavan, Reza Hosnavi , Sanjaghi Mohammad ,
Volume 20, Issue 3 (9-2009)
Abstract
This paper is to develop a knowledge management (KM) model in some Iranian academic research centers (ARC) based on KM critical success factors. General KM critical success factors (CSF) were identified through literature review. Then the research procedure led to the identification of KM critical success factors in Iranian ARCs including 16 different factors. It was done through first stage survey by about 300 sample targets. Then, these 16 factors were surveyed separately again by experts through a Delphi panel. The experts suggested their practical solutions for exploiting the 16 factors in ARCs through a KM framework based on a KM cycle. This 2 years research has been done during 2006 to 2008.
Volume 21, Issue 3 (9-2010)
Abstract
One of an important factor in the success of organizations is the efficiency of knowledge flow. The knowledge flow is a comprehensive concept and in recent studies of organizational analysis broadly considered in the areas of strategic management, organizational analysis and economics. In this paper, we consider knowledge flows from an Information Technology (IT) viewpoint. We usually have two sets of technological challenges that prevent the knowledge flow efficiency in the organizations: the passive kind of present knowledge management technologies and the information excess problem. To get the efficient flow of knowledge, we need high exactness recommender systems and dynamic knowledge management technologies that automate knowledge transportation and permit the management and control of knowledge flow . In this paper, we combine and make upon the information management systems and workflows presented in literature to generate technologies that address the serious gap between current knowledge management systems. Also, we propose a knowledge management framework for educational organizations and use this framework in a real situation and analyze the results. The weakness of knowledge flow infrastructure is one of the most important barriers to knowledge sharing through an organization. The proposed technology in this paper provides a new generation of knowledge management systems that will permit the efficient flow of knowledge and conquest to the technological constraints in knowledge sharing across an organization .
Asadallah Najafi , Abbas Afrazeh,
Volume 22, Issue 1 (3-2011)
Abstract
Improving knowledge worker productivity has been one of the most important tasks of the century. However, we have few measures or management interventions to make such improvement possible, and it is difficult to identify patterns that should be followed by knowledge workers because systems and processes in an organization are often regarded as a death blow to creativity. In this paper, we seek to present a method for prediction of Knowledge worker productivity (KWP) that it must be capable of predicting the productivity of the knowledge workers in a one year period of time based on the Fuzzy cognitive maps (FCM) technique Based on Real Coded Genetic Algorithm (RCGA) , as well as presenting the best option from among different options as the knowledge workers’ productivity improving strategy (suggesting solution), based on the results gained from this and the previous section and depending on the requirements. The validity of the suggested model will be tested in an Iranian Company .
Reza Samizadeh, Sara Parsaie Mehr,
Volume 23, Issue 3 (9-2012)
Abstract
The present research is conducted to show that organizations can use wiki to attract customers' purchase intention inside the e-commerce context. Considering the relation between wiki and ecommerce for CRM, this research tries to explore the characteristics such as perceived risk, customer experience, knowledge sharing culture, trust and knowledge sharing in wiki tool impact on purchase intentions in the web site. By using multidimensional analysis, this study shows that choosing a suitable tool for hosting in the websites in order to gather essential knowledge from customers plays an important role in explaining certain customer online behavior. In particular, the researchers propose a model that explains wikis require a culture of collaboration and sharing in an online environment to achieve a win-win situation between customers and producers.
Kouroush Jenab,
Volume 24, Issue 4 (12-2013)
Abstract
Today’s world economy situation forces enterprise organizations toward more soft and flexible organization, management, and production processes. They need to explore the most suitable Knowledge Management (KM) tool not only to identify gaps and overlaps but also to maintain and support innovation cross organizations. In this study, a multiple-experts-multiple-criteria decision making model is developed to select the most appropriate set of KM tools to support the innovation processes in organizations. Also, the model aims to suggest conditions for the improvement of KM in different types of knowledge-based inter-organizational collaborations. The application of the model is demonstrated by an illustrative example.
Arul Oli A,
Volume 34, Issue 1 (3-2023)
Abstract
Product Service System (PSS) is a developing field of examination in in industry practices in todays’ global economy, which significantly affect both production and utilization of resources. In order to enable the applicability of a product service system in an industry. It is important to assess the system using a metrics SERVQUAL model, which characterizes the quality as difference between the customer’s expectation and perception. And a complex examination device intended to gauge quality by catching the hope affirmation worldview which proposes the customers saw nature of how well a given conveyance measures up to their assumptions of that conveyance. This study analysis the adoption of KMS approach, significantly enhances the employee’s knowledge on tangibility and reliability thus influences the customer’s perceptions and expectations of the quality. The findings of the study revealed that KMS approach served as a facilitated tool for sharing and utilizing knowledge in different organizations.
Ramita Abdul Rahim,
Volume 34, Issue 2 (6-2023)
Abstract
This research study was conducted to determine the effect of knowledge management strategies (knowledge creation, knowledge acquisition, knowledge sharing, and knowledge application) on green innovation practices. The instrument adapted from the previous study was distributed among employees in Public Sector. The sampling technique employed was purposive sampling. A total of 256 data have been successfully collected and analyzed. The finding of this study indicates knowledge management strategies which are knowledge creation, knowledge acquisition, knowledge sharing, and knowledge application have a positive and significant influence on green innovation practices, where the knowledge sharing factor is the most influential factor that affects green innovation practices.
