Volume 21, Issue 3 (9-2010)
Abstract
One of an important factor in the success of organizations is the efficiency of knowledge flow. The knowledge flow is a comprehensive concept and in recent studies of organizational analysis broadly considered in the areas of strategic management, organizational analysis and economics. In this paper, we consider knowledge flows from an Information Technology (IT) viewpoint. We usually have two sets of technological challenges that prevent the knowledge flow efficiency in the organizations: the passive kind of present knowledge management technologies and the information excess problem. To get the efficient flow of knowledge, we need high exactness recommender systems and dynamic knowledge management technologies that automate knowledge transportation and permit the management and control of knowledge flow . In this paper, we combine and make upon the information management systems and workflows presented in literature to generate technologies that address the serious gap between current knowledge management systems. Also, we propose a knowledge management framework for educational organizations and use this framework in a real situation and analyze the results. The weakness of knowledge flow infrastructure is one of the most important barriers to knowledge sharing through an organization. The proposed technology in this paper provides a new generation of knowledge management systems that will permit the efficient flow of knowledge and conquest to the technological constraints in knowledge sharing across an organization .
Arul Oli A,
Volume 34, Issue 1 (3-2023)
Abstract
Product Service System (PSS) is a developing field of examination in in industry practices in todays’ global economy, which significantly affect both production and utilization of resources. In order to enable the applicability of a product service system in an industry. It is important to assess the system using a metrics SERVQUAL model, which characterizes the quality as difference between the customer’s expectation and perception. And a complex examination device intended to gauge quality by catching the hope affirmation worldview which proposes the customers saw nature of how well a given conveyance measures up to their assumptions of that conveyance. This study analysis the adoption of KMS approach, significantly enhances the employee’s knowledge on tangibility and reliability thus influences the customer’s perceptions and expectations of the quality. The findings of the study revealed that KMS approach served as a facilitated tool for sharing and utilizing knowledge in different organizations.
