Showing 8 results for Satisfaction
Kamran Feizi, Mohammad Hossein Ronaghi,
Volume 21, Issue 1 (6-2010)
Abstract
One of the crucial factors affecting success of e-banking services is customer’s trust. Acquiring customer trust depends on different variables that an e-banking struggles to control. This research aims to explain and clarify the inter-relationships and the interaction effects among customer’s online trust and other relevant factors such as satisfaction and loyalty in e-banking. We developed a model of customer's trust in e-banking industry based on the outcomes of previous researches and semi-structured interviews with experts in e-banking services. To examine the model a descriptive survey was applied. The survey sample population consisted of 405 randomly taken e-banking service users in the city of Tehran, according to a cluster random sampling skim. An important part of the results revealed Trust beliefs relate directly with satisfaction and loyalty among e-banking customers.
Sam Khoury,
Volume 22, Issue 4 (12-2011)
Abstract
Community college computer instructors provide a valuable service by preparing students for challenging careers. At the same time, they face many challenges to stay current in their field and to maintain industry certifications. Therefore, community college administrators need to determine what perceptions are held by computer instructors, address any negative perceptions, and determine if instructors are satisfied with their job. To address this need, a study of North Carolina community college computer instructors’ job satisfaction was conducted using the Minnesota Satisfaction Questionnaire (MSQ) Short Form. The MSQ Short Form is a 20 question survey developed by researchers at the University of Minnesota to study job satisfaction among workers. Although, the majority of the 182 respondents reported they were satisfied with their job and hold positive perceptions of their supervisors, only slightly over half of the respondents reported being either satisfied or very satisfied with the way policies are implemented within their organization, indicating for the first time that a significant percentage of computer instructors in North Carolina perceive a problem exists within this area. The results of this study should encourage academic institutions to find better ways to implement policies in ways that don’t negatively affect job satisfaction and worker productivity .
Yahia Zare Mehrjerdi, Tahereh Aliheidary,
Volume 25, Issue 1 (2-2014)
Abstract
Job Satisfaction (JS) plays important role as a competitive advantage in organizations especially in helth industry. Recruitment and retention of human resources are persistent problems associated with this field. Most of the researchs have focused on the job satisfaction factors and few of researches have noticed about its effects on productivity. However, little researchs have focused on the factors and effects of job satisfaction simultanosly by system dynamics approaches.In this paper, firstly, analyses the literature relating to system dynamics and job satisfaction in services specially at a hospital clinic and reports the related factors of employee job satisfaction and its effects on productivity. The conflicts and similarities of the researches are discussed and argued. Then a novel procedure for job satisfaction evaluation using (Artificial Neural Networks)ANNs and system dynamics is presented. The proposed procedure is implemented for a large hospital in Iran. The most influencial factors on job satisfaction are chosen by using ANN and three differents dynamics scenarios are built based on ANN's result. . The modelling effort has focused on evaluating the job satisfaction level in terms of key factors which obtain from ANN result such as Pay, Work and Co-Workers at all three scenarios. The study concludes with the analysis of the obtained results. The results show that this model is significantly usfule for job satisfaction evaluation
Keywords: Job Satisfaction, system dynamics, Artificial Neural Network (ANN), healthcar field.
Diena Dwidienawati, Deborah Audreylia Kusuma, Herlin Kartini, Jesslyn Johanna Wijaya,
Volume 33, Issue 2 (6-2022)
Abstract
The Coronavirus (Covid-19) has become a threat to the world. The government has implemented various policies to prevent its spread, such as self-isolation, social distancing, etc. The regulation turned out to pose a big threat to many companies, especially in the retail sector. To survive in a pandemic, the company needs to ensure brand loyalty as an important factor in maintaining company stability. This study aims to determine the effect of Corporate Social Responsibility, Service Quality, Customer Satisfaction on Brand Loyalty, and the effect of Service Quality on Customer Satisfaction in coffee shop brands from the US. The method used is descriptive quantitative with 100 respondents from Greater Jakarta. The findings show that Corporate Social Responsibility and Service Quality do not directly influence Brand Loyalty, while Customer Satisfaction has a positive and significant relationship with Brand Loyalty. Meanwhile, Service Quality affects Customer Satisfaction positively and significantly.
Adisak Suvittawat,
Volume 33, Issue 4 (12-2022)
Abstract
Floating markets are not only a unique type of market but also sustainable tourist attractions. The literature focuses on both of floating market Covid-19 preventive measures and tourist’ satisfaction dimensions. The study is using quantitative research by concentrated on the tourist’s satisfaction of an anonymous Floating Market in Nakhon Pathom province. The research concentrated on the floating market Covid-19 preventive measures and the tourists’ satisfaction. The visitors certainly got great enjoyment from the floating market and this resulted in overall good experience for them better than most of them expected. The most important of Covid-19 preventive measures factors for the tourists were the provide clear entry, exit routes and screening point, merchants and customers always wear masks and provide hand washing points. The tourism component clearly overshadowed the destination shopping experience. The close proximity of the market to Bangkok contributes to the success of this market and the perceived satisfaction of the tourists
Nurhayati Kamarudin, Mohammed Hariri Bakri, Nurul Zarirah Nizam, Amizatulhawa Mat Sani, Afif Zuhri Muhammad Khodri Harahap,
Volume 34, Issue 2 (6-2023)
Abstract
Leadership is an important factor in the social relationships of line in the workplace. Consider as the main factor that affects and forms group behavior in every organization known since the time of ancient. Practically, it involves employees who appreciate the feeling of a strong commitment to accomplishing organizational goals and long-term objectives inside the company. The objective of this study was to determine the influence of micromanagement leadership style on employee perception on job satisfaction in the manufacturing industry at Malacca. Thus, leadership styles can fortunately, influence or greatly affect job satisfaction in workplace performance. Micromanagement leadership style has comparatively more negative effects on an employee’s behavior and commitment towards the effort in the workplace. This creates a sense of perceived stress managing to behave in an ineffective approach. A descriptive study was used to understand employee perceptions of micromanage leadership styles that affect job satisfaction. A total of 97 respondents among manager level from the Malacca state of Malaysia’s manufacturing industry was collected with the level of manager’s range 27 to 55 years of age. Situational leadership theory conducted this study to discover how a micromanaged leadership style influences employee perception that impacts an employee’s job satisfaction. The primary research question focused on positive and negative employee perceptions related to managers’ leadership behaviors and attributes. The study found that employee perception by micromanaging leadership style affects an employee’s job satisfaction with the correlation coefficient between overall job satisfaction and main factors for job satisfaction recognition at work and personal growth were (0.79) and (0.85) respectively. There were statistically significant differences in age group, working experience and position (P<0.05). The result showed Cronbach alpha 0.708 internal consistency acceptable affect the variables. Micromanagement had reduced productivity, lower morality, loss of trust, less teamwork involvement, less personal growth and reduced innovation. Therefore, consideration of an employee's knowledge, skills, experience, attitude, and motivation is essential for job satisfaction to enhance high productivity and efficiency.
Samira Baratian, Abdul Sattar Safaei, Fariba Goodarzian,
Volume 34, Issue 4 (12-2023)
Abstract
Online group buying emerged as one of the most successful online business models. Online group buying refers to the online buying community's purchase of products and services significantly reduced from the regular retail price. According to previous studies, many factors can affect purchase intention on such a platform. This study developed a model that explains the factors influencing purchase intention in an online group buying website, it also proposed a model to study online group buying sustainability from the customer perspective. It considers the impact of sustainability dimensions, customer satisfaction, and website quality on customers' intention to buy. This study examines three dimensions of social, economic, and environmental factors on customers' intention to buy from online group buying websites for the first time. This study also addressed the related relationship between the sustainability dimensions in such a platform. The results show that each social, economic, and environmental dimension positively affects customer satisfaction. Moreover, the sustainability dimensions positively influence the purchase intention, while the environmental dimension has less impact, and the studied online group buying customers pay less attention to it, also, the satisfaction and quality of the website affect the purchase intention.
Ebaa Dasan Barghouthi,
Volume 35, Issue 2 (6-2024)
Abstract
The patient has a legitimate role in evaluating the healthcare services provided to them; this evaluation can be measured through patient satisfaction, which is considered an effective tool to evaluate the provided services and the quality program for hospitals. This study aims to examine the association between patient satisfaction and hospital accreditation status. Cross-sectional design with a random sampling technique for adult hospitalized patients. The SERVQUAL instrument was utilized to measure the patient's satisfaction. The sample size included 800 patients from the two phases based on the inclusion and exclusion criteria. The obtained data was analyzed using SPSS version 26. The study revealed that patient satisfaction was high both before and after accreditation. The order of the patient satisfaction dimensions was as follows: assurance, reliability, tangibles, responsiveness, and empathy. The highest subscale in this phase was assurance, with a mean of (4.49), and the lowest score was empathy, with a mean of (4.25). In the pre-accreditation phase, reliability was the highest subscale, with a mean of (4.46), and the lowest score was responsiveness, with a mean of (4.13). In addition, the study revealed that there is an association between the satisfaction subscales (tangibles, responsiveness, and assurance) and accreditation status, except for reliability and empathy. The study concludes that the high level of satisfaction in the post-accreditation phase may relate to the high level of patient care standards and safety environment implemented in the hospital as requirements of accreditation, which gives evidence that the hospital accreditation status had a positive impact on patient satisfaction.
