Showing 5 results for Services
Kamran Feizi, Mohammad Hossein Ronaghi,
Volume 21, Issue 1 (6-2010)
Abstract
One of the crucial factors affecting success of e-banking services is customer’s trust. Acquiring customer trust depends on different variables that an e-banking struggles to control. This research aims to explain and clarify the inter-relationships and the interaction effects among customer’s online trust and other relevant factors such as satisfaction and loyalty in e-banking. We developed a model of customer's trust in e-banking industry based on the outcomes of previous researches and semi-structured interviews with experts in e-banking services. To examine the model a descriptive survey was applied. The survey sample population consisted of 405 randomly taken e-banking service users in the city of Tehran, according to a cluster random sampling skim. An important part of the results revealed Trust beliefs relate directly with satisfaction and loyalty among e-banking customers.
Mr. Virender Narula , Dr. Sandeep Grover,
Volume 26, Issue 1 (3-2015)
Abstract
There has been considerable number of papers published related to Six Sigma applications in manufacturing and service organizations. However, very few studies are done on reviewing the literature of Six Sigma in all the areas including manufacturing, construction, education, financial service, BPOs and healthcare etc. Considering the contribution of Six Sigma in recent time, a more comprehensive review is presented in this paper. The authors have reviewed Six Sigma literature in the way that would help research academicians and practitioners to take a closer look at the growth, development, and applications of this technique. The authors have reviewed various journal papers and suggested different schemes of classification. In addition, certain gap areas are identified that would help researchers in further research.
Parinaz Esmaeili, Seyed Reza Hejazi, Morteza Rasti-Barzoki,
Volume 28, Issue 2 (6-2017)
Abstract
This paper considers the advertising, pricing, and service decisions simultaneously to coordinate the supply chain with a manufacturer and a retailer. The amount of market demand is influenced by advertising, pricing and service decisions. In this paper, three well-known approaches to the game theory, including the Nash, the Stackelberg-retailer, and the cooperative game are exploited to study the effects of these policies on the supply chain. Using these approaches, we identify optimal strategies in each case for the manufacturer and the retailer. Then, we will compare the outcomes of each strategy thus developed. The results show that, compared with the Nash game, the Stackelberg-retailer game yields higher profits for the retailer, the manufacturer, and the whole system. The cooperative game yields the highest profits. Finally, the Nash bargaining model will be presented and explored to investigate the possibilities for profit sharing.
Salim Karimi Takalo, Hossein Sayyadi Tooranloo, Sepideh Saghafi,
Volume 32, Issue 4 (12-2021)
Abstract
Innovation is an essential tool for the supply chain to gain its competitive advantage and improve its performance. Many researchers have remarked that supply chain innovation is a vital tool for improving the performance of a supply chain and can be very productive. This research attempts to identify and analyze the effective factors on the innovation supply chain in the health sector. The effective factors on the innovative supply chain were extracted by reviewing the literature, similar studies, and experts’ surveys. In this regard, 49 criteria were determined in eight dimensions. Intuitive fuzzy DEMATEL (IFD) and AHP methods were used to determine the weight and the relationships between them. The results indicated organizational innovation as the most important dimension, government support innovation as the most effective dimension, and process innovation as the most affected dimension. Some researchers believe that this period guarantees the survival and success of service organizations in this competition. However, the logistics and communication network of a business is required as a new and innovative landscape to use the competitive advantage opportunities to perceive the global era.
Parinaz Esmaeili, Moreza Rasti-Bazroki,
Volume 35, Issue 4 (12-2024)
Abstract
This paper examines the simultaneous decisions regarding advertising, pricing, and service to supply chain coordination involving one manufacturer and one retailer. Demand is impacted by these decisions, with service playing a crucial role in enhancing customer loyalty and boosting sales. The study employs three well-known game theory approaches—Nash, Stackelberg-Retailer, and Cooperative games—to analyze their effects on the supply chain. Optimal strategies for both the manufacturer and the retailer are identified within each approach, and the strategies' results are compared. Results show that the retailer manufacturer, and the entire system achieves higher profits through the Stackelberg-Retailer game compared to the Nash game, while the Cooperative game results in the highest overall profits. Finally, the Nash bargaining model is outlined and analyzed to assess opportunities for sharing profits.
